NO ONE AVAILABLE TO RECEIVE DELIVERY (if you are unsure of your agreed upon delivery window please contact us)
If we are there substantially earlier than agreed upon delivery window we will adjust accordingly at no cost to the customer
If we are there within the agreed upon delivery window we will call our main contact directly for further direction
If we need to wait longer than 15 minutes for and individual to receive product, customer will incur a $15 fee
If it has been 15 minutes with no answer/contact (this does not include if we have an answer and it takes longer for the receiving individual to arrive) we will continue on our route
We will contact our main contact before we return to the farm to verify customer is able to receive delivery
Upon returning to complete delivery, customer will incur a $30 fee
If no contact is made with customer day of delivery to discuss facilitating delivery of order place, order will be returned to the warehouse at the farm (1664 Ashley Avenue Larchwood, IA 51241)
If order is still needed customer can collect order at the farm at no extra charge (if items are frozen, customer must ensure they can properly transport without compromising product)
If customer needs to arrange a make-up delivery on a non-scheduled day, customer will incur a $50 fee
DECLINED PRODUCT
Please note this policy is in place due to the pasteurization process & precise made-to-order and nature of our operation. When product is packaged for a specific customer we are often unable to re-sell.
o If customer needs item to be removed from an order, arrangements can be made at no later than 12pm the day before delivery
Order needs to be verbally confirmed as cancelled or adjustments approved by either Alex 651.428.6224 or Paige 605.254.5680
o If customer fails to cancel all or part of their order before previously stated time (this includes standing orders), customer will be responsible for full invoice amount as well as incur a re-stock fee of $15 no matter amount or quantity of product declined
PAYMENT TERMS
ACH (automatic bank withdrawl) is our preferred method of payment with payments being pulled weekly for previous weeks delivery
Terms are set as Net 30 for all customers
If payment is not made within 30 days, past due invoice will incur a 1.5% interest fee
If payment is not made within 60 days, past due invoices will continue to incur a 1.5% interest fee and service will be discontinue
To resume service after 60 days, account must be brought current
If payment is not made within 90 days, past due invoices will continue to incur a 1.5% interest fee & service will be discontinued
To resume service after 90 days, account must be paid in full and ACH must be set up for weekly withdrawals (no exceptions)